Help
Exchanges
Exchange Window
We offer exchanges within 7 days of delivery. AEVRO does not offer returns or refunds — only exchange/replacement, and only in two situations: a manufacturing defect, or if you received the wrong size.
How to Request an Exchange
Send a short video of the issue (the defect, or the size tag if it's a wrong-size issue) to our support email at theaevro.official@gmail.com along with your order number. Our team will verify the issue and confirm your replacement.
Replacement Process
Once your video is verified by our team, we'll process a replacement of the same item in the correct size (for size issues) or a fresh unit (for defects), subject to stock availability. We'll share tracking details for the replacement once it ships.